Cosmo is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. We will turn dream kitchens into realities for more consumers than ever before. Our goal is to transform the kitchen by seamlessly integrating performance, technology, and design to advance the kitchen beyond mere form and function. With our products, we want to inspire people to come together and create unforgettable moments.

To be successful as an Appliance Technician Support, you should be able to demonstrate excellent diagnostic and problem-solving skills as well as achieve exceptional customer service. We are interested in hiring great team members who want to learn, grow, and succeed in a fast start-up environment. If you are up for the challenge, then apply today-we'd love to meet you!

Responsibilities:

• Book warranty repair orders and submit claims of manufacturer warranty.
• Become the expert within our company of the technical aspects of our major appliances
• Manage and delegate repair to outsourced technicians.
• Provide technical support to outsourced technicians
• Coordinate repair appointment scheduling between consumers and repair centers
• Maintain payables schedules; service contract claims submission and follow-up.
• Audits technician’s billed invoices for repair work and dispute invalid charges
• Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
• Communicate with the front-line customer service team to define the scope of a warranty claim
• Review every warranty repair order written by customer support agents for proper completion, accuracy, and eligibility according to policies.
• Stays abreast of all product quality issues and takes swift action to develop service guidance for on-site technicians.
• Establish and build rapport with the designated service centers
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Maintain a record of all claims submitted, returned/rejected, and paid and their current status
• Provide a weekly report to management regarding claims status

Qualifications:

• 3+ years of hands-on major appliance repair experience (ranges, range hoods, refrigerators, dishwashers)
• 3+ years of experience leading and managing direct reports.
• Consumer Product Warranty administration experience preferred
• Computer/ Technologically savvy
• Proficiency in Microsoft Excel and Word
• General accounting knowledge preferred
• Written and Oral Communication Skills
• Very detail-oriented

**STARTING Salary is Dependent Upon Experience**

(Lots of room for growth in a start-up environment)

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Montclair, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mechanical knowledge: 1 year (Preferred)
• Appliance repair: 1 year (Preferred)

Work Location: One location

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