Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.

We’re hiring a reliable, experienced, Alarm Response Technicians! The persons in this position will provide centrally managed technical support in the areas of alarm panel programming, diagnostic and service support, customer account support and support to contract field technicians.

Shifts include: 0800-1630 Monday-Friday

Hourly starting wage: $23.83

Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Responsibilities:

• Remotely inspects, tests and services alarms and other protective devices and equipment as assigned, within the scope of knowledge base and in compliance with manufacturers guidelines and safety practices.
• Keep client and supervisor informed of faulty equipment and/or delays restoring equipment to fully operational capacity.
• Communicates in a manner that is open, honest and responsive in all situations; to the extent authorized.
• Prepares logs, reports or service orders as required by the position; writes or types reports or enters information in a computer using standard grammar; inspects logs and takes action as required.
• Works with contract field technicians to provide support for the repair, replacement and installation of alarm systems.
• Communicates with technical staff, management, company representatives, and end-users regarding alarm testing, service and procedures.
• Interprets available data to diagnose and arrange for on-site service when necessary.
• Carries out specific tasks and duties of a similar nature and scope as required for the assigned
• Ability to work with others and with minimal supervision

Qualifications:

• Be a citizen of the United States of America and 21 years of age or older;
• Have a minimum of 1-year previous satisfactory work experience in the alarm monitoring, installation or service industry.
• Be capable of maintaining professionalism under highly stressful situations;
• Be literate in the English language to the extent of reading and understanding printed regulations, written orders and instructions, training instructions, and be able to compose reports which convey complete information;
• Be capable of hearing ordinary phone and radio conversation with either ear;
• Must have the ability to interact professionally with co-workers, postal employees, customers, management and the public;
• Possess strong computer and data entry skills, including knowledge of Microsoft Office Suite (MS Word, Excel, and Outlook) and experience with alarm system software comparable to Radionics/Bosch RPS databases, Radionics/Bosch alarm panel programming, or GE MAStermind alarm monitoring software;
• Possess ability to prioritize work from different communication sources (telephone, email, alarm monitoring software) and reprioritize as needed;
• Must be able to communicate effectively in English to co-workers, postal employees, customers, and management;
• Ability to obtain and maintain a clearance from a Moderate Background Investigation (MBI) that will include drug test.

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License #116058

Prosegur is a world leader in the private security industry. Through its five business lines —Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS — it offers companies, households and retail businesses a security that they can trust, based on the most advanced solutions in the market. With presence on the five continents, Prosegur currently has a team of more than 150,000 employees. The company channels its social action through the Prosegur Foundation that works in four lines of activity: education, inclusion of people with disabilities into the job market, corporate volunteering and the promotion of culture.