Agricultural Software Technical Specialist Job at Piney Technical Services
The Technical Support Specialist, reporting to the Training & Technician Manager for North America, will be a Technical Specialist providing technical-related support from Local Sales Organization and Dealer personnel within USA and Canada. Maintain a strong customer focus on a daily basis across all channels including, phone, email, dealer web portal, and in person meetings. Troubleshoot technical and software issues on dairy farms; specifically milking, vacuum, and herd management software system.
RESPONSIBILITIES
- Supporting company's herd management software and related equipment
- Manage support of new product installations and product updates
- Support the field staff and dealer employees in comany's herd management software and equipment related questions
- Log and respond to queries in a timely manner
- Provide technical, classroom-based training for field staff and dealer employees
- Be part of an on-call rotation to provide support.
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