The Position

Bargaining Unit: CNA - Registered Nurses Unit
CLOSING DATE: April 14, 2023.

Contra Costa Health Services is recruiting to fill seven (7) permanent part-time Advice Nurse positions in the Contra Costa Health Plan (CCHP) division located in Martinez, CA. These part-time positions range from 24 - 32 hours per week and are eligible to receive County benefits (medical, dental, vision, paid time off, etc.)

Advice Nurses will assess the needs of over 200,000 patients, including members of the Contra Costa Health Plan, patients from contracting counties, and all users of the County ambulatory care services. Advice Nurses will also document telephone calls and make referrals, apply clinical judgement within established nursing standards and protocols, interview patients and callers to learn more about the issue, contact the Health Plan authorization office to determine benefit limitations and consider patient care, and instruct patients for home care for themselves or for family members.

Candidates must be available to work evening, night, and weekend shifts on a rotating schedule. Eligible candidates who successfully pass the County language fluency examination may receive a monthly bilingual differential depending upon assignment.

Contra Costa Health Plan (CCHP) provides managed care health insurance with its safety net community and county provider partners at an affordable price for diverse populations. They offer patient-centered medical homes to assure coordinated, comprehensive, compassionate, and quality care. Contra Costa Health Plan (CCHP) is the County’s federally qualified Health Maintenance Organization (HMO).

We are looking for someone who is:

• Action-oriented and results-focused. You will need to take initiative and ensure tasks are completed in a timely and efficient manner.
• Organized. You will handle confidential information and ensure information is accurately noted and logged.
• Able to remain calm and think fast. You will encounter and respond to emergencies or crisis situations, calmly and effectively.
• Respectful and understands diversity. You will work with a culturally and linguistically diverse population.
• Patient. You will encounter callers who are agitated, stressed, confused, or difficult to describe what help they need.

What you will typically be responsible for:

• Utilizing nursing processes to establish priorities and to refer patients to the proper level of care.
• Making appointments, providing home care advice, or referring out to other services.
• Informing doctors of issues needing attention that are outside the scope of advice nurse protocols.
• Updating computer entries to reflect current patient registration data.

A few reasons you might love this job:

• We offer fantastic health benefits, paid vacation, and a great retirement plan!
• We offer a flexible work schedule!
• You will work with a very supportive team.
• You will gain knowledge of other county resources for patients.

A few challenges you might face in this job:

• You are required to work night shifts, weekends, and holidays as part of the core schedule.
• The Advice Nurse Unit is part of the Emergency Disaster Operations Team and becomes the resource unit for all of the County during a natural disaster and pandemic.
• This is a 24/7 unit.

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Reading Comprehension: Understanding and using written information
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Listening: Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

To read the complete job description, please visit the website: https://www.cccounty.us/hr.

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a Valid License as a Registered Nurse in the State of California.

Experience: Two (2) years of full-time or its equivalent experience as a telephone triage Registered Nurse; Or a Registered Nurse in one of the following areas of an acute care hospital: medical surgical unit, labor and delivery unit, post partum unit, pediatric unit, intensive or critical care unit, emergency department; Or a Registered Nurse in a surgery center or urgent care facility; Or a Registered Nurse in a maternal child health, home health, public health setting, or in nursing case management.

Other Requirements: 1) Must successfully pass a pharmacology exam administered by the Contra Costa Health Services Department. 2) Must be able to type at a speed of 30 words per minute.

Desirable Qualifications:
Certification or experience as an Advice Nurse

Selection Process

1. Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of filing. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Training and Experience Evaluation: Candidates who clearly demonstrate that they possess the minimum qualifications will have their training and experience evaluated. The responses to the supplemental questions, at the time of filing, will be evaluated to determine each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

As of August 24, 2021, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination or approved exemption is required of all employees, including new hires. The policy requirements can be found here: After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.