• Process incoming & certified mail, faxes, emails, SC plates, through sorting, stamping, recording & coding data in phoenix system. Research and respond to FR Research email box, process certification letters and undelivered mail.
• Resolves customer problems and inquires through record research. Review all documents received from insurance & subrogation companies, court and attorney office for accuracy and compliance.
• Uses DMV Phoenix system to enter, retrieve, update, or provide data for customers, courts, or law enforcement. Prepare & record all advisement for acceptable or unacceptable work in the customer contact history.
• Advise customer on appropriate actions for payment, services and require documentation for transaction processing. Record & collect reinstatement fees, security deposits and security returns. Balance daily individual report, reconciling items issued and maintain an accurate cash drawer.
• Performs all aspects of suspending & clearing driver's license and vehicle registrations that derives from collision reports and uninsured vehicles. Review daily collision reports to create suspensions & compliances to process for clearance.
• Respond to routine telephone calls and complex inquiries from Branch Offices, DMV Headquarters personnel and public. Assist customers in person or through other methods of communication, such as, telephone, emails, faxes, or mail.
• Manages business customer (law enforcement, insurance companies, attorneys, and courts) needs, such as insurance issues, third parties’ information of DMV products and problem resolution.
• Prepare all documents for scanning and perform other related duties.

• Ability to learn and explain policy and procedures to DMV customers. Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• May be required to work extended hours outside of the normal scheduled work week.
• Ability to sit for prolonged periods of time at a computer terminal

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.