Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing Administrative Sales Specialist to fill this role. This is a remote-based, Work-From-Home role. You’ll be responsible for delivering and overseeing daily administrative tasks for the Consumer Programs team, while keeping in line with the Company’s strategy for maintaining the highest level of guest satisfaction and loyalty. Ensures agent schedules are accurately update in BP/Verint, payroll is accurate, booking adjustments are made per booking credit guidelines, and managing department administrative tasks via the Consumer Programs email box.

Here’s a summary of what Holland America Line is looking for in its Administrative Sales Specialist. Is this you?

Responsibilities

• Monitor agent reporting, process pre-approved sick leave, vacation, and other time off requests daily. Facilitate processing of LOA. Coordinate with WFM to make necessary schedule changes and adjustments to time off coding. Approval of timesheets
• Process all booking adjustments adhering to department booking credit guidelines. This includes communication with agents, shipboard FCC, data analysis and management.
• Manage daily department process include however not limited to security requests, office equipment supplies, audit reports, futuredams, redeployments, department employee master list, employee milestone recognition program, IT enhancements and Seibel reassignment.
• Manage the department schedules for department meetings, Supervisor Line, management time off, new hires onboarding & department training.
• Any additional duties as directed by the supervisor or manager

Requirements

• Data Entry, Administrative and Customer Service skills
• Data Entry: 1 year
• Administrative: 1 year
• Customer Service: 1 year
• Strong personal computer skills with demonstrated proficiency with Microsoft Office software
• Strong verbal, written communication skills
• Effective organizational skills
• Ability to multi-task and reprioritize
• Ability to generate reports and business correspondence
• Self-motivated, coachable and a logical thinker.
• Demonstrated strong work ethics
• Strong decision-making ability
• Microsoft Office: Word, Excel, Teams (1 year preferred)
• Change Management
• Tableau
• Data analytics
• Demonstrated proficiency in managing data and administrative tasks
• Customer service experience
• Above qualifications in travel/cruise industry

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

#HAL