Mercy Multiplied exists to provide opportunities for all to experience Gods unconditional love, forgiveness, and life-transforming power. Mercy's residential counseling program is voluntary, biblically-based, and helps young women ages 13-32 break free from life-controlling issues and situations, including anxiety, depression, abuse, eating disorders, self-harm, addictions, unplanned pregnancy, and sex trafficking. These residential services are offered free-of-charge. In September of 2020, Mercy Multiplied launched its first Mercy Multiplied Center for Wellness and Counseling in Monroe/West Monroe, LA offering free-of-charge outpatient counseling to that community. Our Outreach Services train and resource men and women to effectively support and minister to those who are hurting and struggling through workshops, videos, podcasts, discipleship teaching, and other practical resources.
The staff at Mercy Multiplied is a team of talented, fun, and hardworking people across four U.S. locations who work together to serve one mission: to provide opportunities and resources for all to experience Gods unconditional love, forgiveness, and life-transforming power.
We are looking for skilled, enthusiastic, service-minded people for our team. In addition to being a part of a mission that is greater than themselves, staff enjoy the following:
Opportunities to exercise their faith working alongside a supportive team of believers
Sessions led by dynamic Bible teachers and Christian speakers and authors brought in from all over the world
Jeans every day and a casual dress code on Fridays
Work-life balance
A generous period of paid time off during the Christmas holiday
Great work environment and office spaces

We have an immediate opening for a full-time Administrative Assistant/TC (Transitional Care) Liaison position at our Sacramento location located near Lincoln, CA.
Hours: 32 hours per week
Schedule: M - Thurs 8:30 - 5:00
Compensation: $20 - $22 an hour

To be successful in this role, one must have the following:

• Bachelor’s degree in Social Science preferred but not required
• Must have a high school diploma or pass a general educational development test (GED)
• Excellent interpersonal skills required
• Exceptional communication skills are required (written and verbal)
• Must be able to speak, read, write, and comprehend English
• Bilingual (Spanish) is preferred
• Must be dependable and able to work alone, very detail-oriented and able to work under constant deadlines
• Basic computer skills with a proficiency in Microsoft Word, Excel and Outlook
• Willingness to be flexible and help out in other areas at any time
• Must have a thorough understanding of, and dedication to, the vision of Mercy Multiplied, along with demonstrated Christian work ethics

Training requirements must be met and maintained: Housekeeping and sanitation principles, recognition of early signs of illness and the need for professional assistance, training in Universal Precautions by a local health facility.
TC Liaison Responsibilities:
Current Residents

• Assists primary counselor in completing aftercare plans by conducting weekly meeting with former residents approaching graduation
• Facilitates Transitional Care Life Skills video presentation and conversation surrounding resident’s forthcoming transition and Mercy Multiplied’s shift in support

Former resident contacts and communication:

• Provides supportive confrontation, action plans, and challenges former residents and graduates from their Mercy home within the resident’s first year after leaving the program
• Answers and returns phone calls and emails appropriately
• Records correspondence with former residents and graduates into ETO online database in order to track communication including contacts by the Program Director or Counselors in their home
• Provides a Weekly Liaison Contact Report to TC Manager providing summary of week, including names of all former residents and graduates with whom they communicated
• Receives feedback on follow-up needed with former residents and graduates from TC Manager
• Follows-up with graduates who indicate red flags in their one, three, and six month TC Evaluations under the direction of the TC Manager
• Receives Aftercare Forms from all accountability partners during their 6 month commitment with graduates and provides support as needed
• Works with Transitional Care Manager to act as a resource for graduates for immediate intervention and connection to community resources
• Sets appropriate boundaries and maintain a coaching rather than a counseling stance in all communication with former residents and graduates

Additional Tasks

• Updates TC Department with new resources for former residents and graduates and connection to community resources within home area
• Provides insight about Graduate Ambassadors at the request of Ambassador Program Administrator
• Assists with smooth transition of former resident and graduate communication from Transitional Care Liaison to Transitional Care Corporate staff at the 12 month mark of graduating or leaving the program

Administrative Assistant Responsibilities:

• Review the Daily Report to stay informed of things going on with residents in the home.
• Provide administrative support to the Director of Counseling and Counseling Staff (typing, filing, faxing, calling, and handling the Initial Interviews/Life Stories).
• Assist the Director of Counseling in periodic file reviews to ensure all resident files are accurate, complete, and compliant with licensing requirements.
• Return counseling resources to the library.
• Manage aftercare schedule and ensuring that Director of Counseling and appropriate Counselors are informed.
• Process Exit Interviews, Questionnaires and Discharge Summaries.
• Assist in transporting residents to and from the mall and special outings as needed.
• Monitor the residents while they are away from the home and address disciplinary issues as the need arises.
• Participate in the mall check-in process each week and record residents’ purchases.
• Maintain the following: mail and phone restriction list, probation list and the Program Expectation Agreement.
• Maintain and ship inventory as requested by the Corporate office.
• Assist as needed throughout the Home.

General Reception Duties

• Answer incoming phone calls per Reception Rotation Schedule.
• Run various errands for the home as needed.
• Maintain resident’s postage supplies and prepare Home Staff and resident mail.
• Maintain inventory of new resources and dates viewed by residents. (Resource Checkout)
• Welcome new residents, provide them with a tour of the Home, take their picture.
• Monitor documentation for residents’ accountability following meals as per Reception Rotation.
• Supervise mall trips with residents when needed.
• Provide transportation of residents to/from the airport or to/from doctor’s appointments as needed.

All positions at Mercy Multiplied require mature Christians with a dedicated work ethic. All full-time positions have great benefit offerings, including medical, dental, and vision insurance for staff and their immediate family. We also provide life insurance, disability insurance, paid time off, and a retirement savings plan.
Mercy Multiplied only hires and employs individuals who live a lifestyle conducive to Christian principles. Only qualified candidates need apply (no phone calls please).
Frequency Code: Not Present = N
Occasional = O
Frequent = F
Constantly = C

Physical Activity:

Sitting = F
Standing = F
Walking = F
Lifting/Carrying = O
Stooping = O
Bending = O
Reaching = O
Hearing = C
Talking = F
Filing = F

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

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