Administrative Assistant (Referral and Linkage Navigator) Job at Arrowleaf
Arrowleaf is the human services organization in Southern Illinois best positioned to support individuals of all ages so that they can contribute to vibrant and more robust communities. That’s because only Arrowleaf: Innovates our service offerings to best support the communities’ needs; Leads community collaboration to better support the success of each individual we work with; and contributes to community prosperity and tracks economic development. When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.
About the role:
Job Title: Referral and Linkage Navigator
Home Office: Vienna or Cairo IL – can be hybrid – at least 2 days in office per week is required
Area of Focus: Behavioral Health
Program(s): Behavioral Health - Outpatient Mental Health Programming helps individuals build life skills and well-being through behavioral health counseling, psychiatric care, and other care coordination and support services.
Immediate Supervisor: Office Administrator or Behavioral Health Assistant Director – depending on if applicant will provide direct services
Hours of Work: 40 hours/week
Minimum Qualifications: High School Diploma or equivalent, Associate’s Degree in Human Services Field, Bachelor’s Degree in Human Services Field is preferred (Bachelor’s level applicant job duties may differ based on experience and credentials)
Skills & Knowledge: Knowledge of local health and human services resources; Excellent written and oral communication skills; Excellent computer skills; Ability to navigate enhanced phone system and electronic health record (EHR); Facilitates communication across agency staff and applicable programs to ensure continuity of care and timely follow up for individuals accessing behavioral health services; Case management skills, Ability to interpret, adhere, and implement standards associated with program rules, regulations, and contract deliverables; ability to work with and provide high quality services to individuals from all walks of life.
Special Requirements: Must complete required registry clearances and criminal fingerprint background checks, maintain and provide proof of a valid driver's license, maintain and provide proof of personal vehicle liability insurance, must be age 21 or older, Maintain First Aid & CPR certification, must be skilled in the delivery of care coordination services, travel to all agency sites when appropriate.
Job duties include, but are not limited to:
- Participates as a member of the management team to enhance and integrate total agency function; attends management meetings and other agency committees or special projects as assigned; displays initiative by seeking out responsibility.
- Bachelor’s level applicant is preferred to keep a small caseload in SUPR program and perform DUI/Risk Education
- Assists as needed with setting up transitions in care and appropriate linkages for those entering or exiting higher level of care.
- Screens referrals for programmatic appropriateness.
- Maintains centralized scheduling for clinical outpatient services
- Manages no-show management for clinical outpatient services.
- Manages waitlist(s) for clinical outpatient services.
- Help manage and coordinate psychiatric internal referrals including communication with Behavioral Staff, clients, and Psychiatric Team.
- Send out letters/texts/e-mails for appointment reminders.
- Assist with obtaining signed documents for proper care of clients.
- Completes various administrative forms to assure timely and accurate data collection in accordance with agency policies and procedures.
This is a non-bargaining unit, management position
You will enjoy:
Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.
Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.
Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf!
Selection of employees for Arrowleaf shall be performed in such a manner as to ensure equal consideration of all qualified applicants. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, disability, marital status, protected veteran status or national origin.
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