Seasonal Administrative Assistants

Betty Lou Cruises – Madison, WI

Betty Lou Cruises is hiring an Administrative Assistant position to work in our fast-paced office for the 26th season. We are looking for an independent, go-getter who enjoys customer service. This is a seasonal office position (April through mid-October), perfect for anyone who wants to work in customer service. Assistant will work 30-32 hours per week during the summer cruising time.

We prefer an individual who has excellent communication skills, is proactive & a quick learner. Knowledge of Excel is a plus, but not necessary, as we will train. This is NOT a remote position. The Betty Lou office is where the office staff works out of. The Betty Lou office location is a 2-minute drive from the Mariner’s Inn Restaurant in the Yahara Crossing Centre.

Assistant schedule – Tuesday through Friday: 8:30 am – 5:00 pm (must punch out for the ½ hour lunch break)

Responsibilities include but are not limited to:

• Communication with potential customers through telephones & emails
• Following up with guests
• Booking Private Charters
• Booking Public Cruises
• Maintain computer & paper files
• Data Entry
• Filing
• Other miscellaneous office work
• Assisting the Cruise Coordinator

Help accomplish cruise sales goals for the 2023 season.

It is an essential part of the job to effectively communicate with the guests about any special instructions, dietary restrictions & level of guest satisfaction before the cruise. We strive to create a distinct experience for guests through excellent customer care, food & bar service from initial contact with the office staff to the very end of their cruise. Having excellent customer & communication skills are needed in order to fulfill the WOW experience for each guest that ensures repeat business.

Requirements include: ability to use Microsoft Office, Outlook, willingness to learn new computer programs, written communication skills, demonstration of customer service skills, ability to manage multiple projects at one time.

Send cover letter along with your resume to: info@bettyloucruises.com

Job Type Temporary/Seasonal

Training pay: $20 per hour

Pay $22-$24 per hour after training is completed based on your experience and ability.

Must be able to work the following special days:

• All Employee Orientation Day – Saturday, May 20th – 10:00 am – 1:00 pm.
• Must be able to work 40 hours, Monday through Friday, the week of July 17, 2023 through July 21, 2023.

Betty Lou Cruises is a full-service cruise line with two yachts on Lake Mendota which are moored at the Mariner’s Inn, which is also part of von Rutenberg Ventures along with Westport Marine.

Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Madison, WI 53704: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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