Administrative and Customer Support Specialist Job at New Jersey Institute of Technology
Administrative and Customer Support Specialist
Department:
Cooperative Education
Reports To:
Executive Director, Career Development Services
Position Type:
Staff
Position Summary:
Under limited supervision and direction, performs non-routine and varied customer service, student intake & referral, and operational activities for Career Development Services. Must also be knowledgeable of office program policies and procedures. Must frequently exercise independent judgment to provide quality customer service.
Essential Functions:
Front Desk Customer Services
Student Intake and Administrative Support
Operational Support
Prerequisite Qualifications:
Bargaining Unit:
OPEIU
Range/Band:
15
FLSA:
Non-Exempt
Full-Time
Department:
Cooperative Education
Reports To:
Executive Director, Career Development Services
Position Type:
Staff
Position Summary:
Under limited supervision and direction, performs non-routine and varied customer service, student intake & referral, and operational activities for Career Development Services. Must also be knowledgeable of office program policies and procedures. Must frequently exercise independent judgment to provide quality customer service.
Essential Functions:
Front Desk Customer Services
- Greet students, employers and other constituents to determine service needs.
- Ensure that all students sign in upon arrival.
- Respond to questions and inquiries on all office programs and activities.
- Oversee graduate and undergraduate student assistant(s) assigned to front desk coverage.
- Receive and distribute in-coming mail and facsimiles for the office.
- Respond to general telephone inquiries received on the office’s main phone line
Student Intake and Administrative Support
- Direct students to appropriate services and/or staff by determining their academic major, graduation date, and CDS program of interest.
- Explain program procedures and participant eligibility criteria as needed.
- Distribute appropriate information materials and documents to walk-in students and guests.
- Coordinate two-way flow of information and documents associated with various programs including cooperative education, community service, on-campus interviewing, and events.
- Pull transcripts and other needed documents as needed and route to appropriate staff.
- Review and enter co-op placement and other information into Handshake and other databases.
- Follow-up with students on inclusion of all post-placement documents.
- Produce regularly scheduled reports to assist in the tracking and management of program activity.
- Refer students to Career Resource Center where appropriate.
Operational Support
- Complete general clerical duties related to office operations as assigned by the Office Manager or direct supervisor.
- Maintain supply of all printed applications, forms and materials for the office as appropriate.
- Provide support for special events such as, but not limited to, career fairs, workshops, and open houses.
- Complete other operational support duties as assigned.
Prerequisite Qualifications:
- High school diploma.
- Proficiency in MS Word, Excel, and Access.
- Knowledge of Handshake job database.
- Ability to act with minimal supervision.
- Ability to make decisions based on policies, procedures, and common sense.
Bargaining Unit:
OPEIU
Range/Band:
15
FLSA:
Non-Exempt
Full-Time
- As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women.
- Diversity is a core value of NJIT and we are committed to make diversity, equity and inclusion, part of everything we do. We celebrate the diversity of our university community and
recognize the cultural and personal differences. We strive to cultivate an inclusive campus culture that promotes excellence among
our faculty, staff and students. Building a robust and diverse community is critical to NJIT’s continuing status as a premier institution
of higher education and a leading polytechnic university.
- Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions. The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator. For more information on the act
- If special accommodations are needed in applying for a position, please visit the Department of Human Resources located in Fenster Hall, Room 500, University Heights, Newark, NJ 07102 or call (973) 596-3140. If you have questions, please email the Human Resources Department at hr@njit.edu.
- Information regarding NJIT campus security, personal safety, and fire safety including topics such as, disciplinary procedures, crime prevention, NJIT Police law enforcement authority, crime reporting policies, and crime statistics for the most recent three year period is available on the NJIT Department of Public Safety website. If you would like to obtain a copy of NJIT's Annual Security Report containing this information, you may contact the NJIT Department of Public Safety, 154 Summit Street, Newark NJ or by phone at 973-596-3120.
NJIT is an E-Verify employer and uses E-Verify to confirm work authorization of each new hire.
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