To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay rate: $20.00 an hour

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  Provide administrative support by answering phones, scheduling interviews, preparing documents, and greeting passengers/public
• May assist Eligibility Specialist by conducting in-person interviews to assess mobility capabilities
• Prepare and deliver written eligibility determination documentation to Client within ADA required and contracted time frame at the direction of ADA Specialist
• Helps maintain records of all incoming applications.
• Types, files and performs other clerical duties; develops and mails correspondence, including approval letters
• Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
• Review interview results and application paperwork and follow up on assessments and professional verification, as needed
• Provide further written documentation to Client upon request
• Perform data-entry and eligibility letter generation
• Participate in community outreach and education as needed
• Participate in initial and on-going training as required by Transdev and Client
• Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for Transdev and Client
• Build rapport and communicate effectively with Transdev and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
• Maintain a positive attitude when interacting with individuals, support Staff and caregivers
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma, or equivalent
• Some college preferred
• Administrative experience preferred
• 3+ years of professional experience working with individuals with disabilities preferred
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
• Experience conducting information-gathering relating to ADA Paratransit eligibility
• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
• Knowledge of the public transportation system & services
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
• Desire to learn additional programs
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Ability to make clear and factual observations
• Additional language skills are preferred
• Ability to maintain high level of confidentiality

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Must be able to work shifts or flexible work schedules as needed.
• 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Employee will periodically need to travel locally.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. The employee is occasionally required to lift up 25 pounds.