AR Credit Supervisor

Come join the Tillamook Team where our philosophy is “Do Right By Every Bite.” As an independent farmer-owned cooperative, we have been guided by good, honest values since 1909. We believe in putting quality over profit, natural over artificial, and that hard work can never be outsmarted. We’re taking a stand for real food, because everyone deserves better.

We invite members of all diverse communities to join our workforce. At Tillamook, we believe that inclusion and diversity are central to our cultural strategy. In order to achieve our growth ambition and compete and win in the marketplace, we believe we make better decisions and build stronger teams when we invite and rely on diverse perspectives, thoughts, backgrounds, and cultures into our work and to fuel our innovation and growth. To us this means creating a climate of inclusion where all employees feel valued and a sense of belonging. We believe this will make us a better consumer brand and employer.

About you:

What does real food mean to you? Is your favorite dish a cheesy casserole? Perhaps a decadent and indulgent ice cream? Either way, your identification with food is important to us. People who fit well here at Tillamook have a commitment to quality in everything they do. Our team members understand our vision, contribute to our mission, and thrive on innovative thinking, hard work, and good, honest values.

About us:

Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values. We live by these shared values: We are Good Stewards, We believe in Uncompromising Quality, We work as One Team, We Play to Win, and We Genuinely Care for each other.

What you will do:

The AR Credit Supervisor’s primary function is responsibility for managing AR. This position will also develop and implement credit policy, and training. This position develops strategies and goals to reduce exposure to write-offs and helps to analyze and report credit terms and account risks, as well as oversee the credit application process, evaluation/implementation. This position ensures accurate and timely posting of all chargebacks and resolution on past due accounts.

Here’s a day in the life:

• Lead, develop, and administer all credit and collection policies and programs.

• Manage customer onboarding, credit monitoring, and collections.

• Evaluate potential customer creditworthiness.

• Develop reporting and analytics for senior management to monitor risk, collection activities, and trends including DSO.

• Continuously seek out new ways to automate, streamline or eliminate tasks to improve processes.

• Reduce costs through management by exception and scalability processes.

• Review receivables aging reports weekly to identify accounts that require follow-up communication .

• Review and analyze credit hold sales orders to determine the best course of action based on current data, working in conjunction with interdepartmental partners when appropriate.

• Build strong customer relationships to create maximum value; routinely communicate via email and telephone with customers and internal associates.

• Manage AR Credit Administrator and provide backup support including but not limited to payment processing, billing corrections, and miscellaneous invoices.

• Perform periodic customer credit limit reviews and adjust as necessary to maintain business continuity.

• Review bad debt reserve quarterly to ensure potential losses are identified and accurately reflected on the financials .

• Develop and maintain a good working relationship with external auditors providing all required documentation for interim and final audits.

• Provide accurate data in a timely manner to third-party credit reference requests .

• Reconcile all applicable balance sheet accounts.

• Executes other duties as required to provide cross-functional support.

• Advanced critical thinking skill set.

• Displays intermediate/advanced accounting knowledge.

• Communicate effectively and be committed to outstanding customer service.

• Demonstrate team player mentality and interact professionally with all staff within the company structure.

• Utilize a computer with intermediate knowledge of Microsoft Word, Excel, Outlook, and SharePoint. ERP system knowledge is required; MS Navision (NAV) is preferred.

• Work under pressure, meet deadlines and be flexible in working on multiple projects simultaneously.

• Demonstrate excellent time-management skills with the ability to work independently with little supervision.

Knowledge, Skills, and Abilities:

• Bachelor’s degree in Accounting, Finance, or related field or equivalent experience

• 5 years of relevant experience including leading a team

• Ability to coach and lead others

• Experience with credit management and accounts receivable

• Proficient in financial analysis, credit risk assessment, and collections

• Excellent attention to detail with strong organizational skills

• Intermediate to advanced Excel skills required

• Strong interpersonal skills communicating with the ability to build relationships at all levels across the organization

• Ability to multi-task in a high-volume work environment and meet multiple deadlines

Physical Requirements:

• Sitting

• Standing and/or walking

• Vision for machine or computer operations

• Hearing

Industry-leading benefit and reward programs:

We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.

We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued, and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds, and cultures to inform our work, to help us be better as a brand and as an employer, and to fuel our success. We seek talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO/AA