• Review open accounts for collection efforts.
• Make an average of forty or more outbound collections calls on a daily basis in a professional manner while sustaining and improving customer relations.
• Resolve billing issues while applying excellent customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable reports (Aged Trial Balance Report (ATB), Discharge, etc).
• Provide timely follow-up on outstanding accounts and accounts with payment arrangements.
• Identify and prepare outstanding accounts for outside collection agency or bad debt write off.
• Ensure accuracy while handling and processing:
  • Lockbox postings
  • Cash balancing
  • Wire postings
  • Automated Clearing House (ACH) debits/credit card payments; monthly
  • Unapplied cash reports/credit reports
  • Live daily posting/one-time credit card payments
  • Write off Adjustments

• High School Diploma or General Education Degree (GED).
• Healthcare collections experience is preferred but not required.
• Excellent customer service, interpersonal, verbal and written communication skills.
• Able to maintain organization, multi-task and pay attention to detail while working on several tasks simultaneously.
• Proficient use of computers and Microsoft Office: Word, Excel, and Outlook.
• Some experience with billing/collections software.
• 1 year of collections experience, preferrably in healthcare collections.
• 1 year of customer service or collections in a call center environment.

Why work at Symbria?

At Symbria our employees act like owners – because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

Symbria’s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

• Integrity – Honest, Fairness and ethics
• Compassion – Commitment to serving seniors
• Stewardship – Maximizing mission and margin
• Innovation – Striving to enhance our value to your organization
• Teamwork – Working together unselfishly toward goals

As an employee-owner, Symbria’s success becomes your success. In addition, we provide:

• Competitive pay, aligned with market guidelines
• Full Benefits Package, including very generous paid time off plans
• Professional liability coverage
• 100% employer-funded ESOP retirement plan
• 401(k) and Roth(k) plans
• Continuing education
• Credit union membership