Account Manager, Service and Repair

This position is responsible for meeting monthly maintenance and repair contract sales quotas and client management. Duties include proactively seeking repair & maintenance and modernization contracts from new and existing customers, preparing proposals, managing assigned sales accounts, and developing & maintaining strong working relationships with new and existing customers.

The position requires strong organizational and computer skills and the professional ability to verbally communicate directly with customers via phone and in-person conversation.

Territory for this account will be based in Maine and New Hampshire.

Essential Job Functions:

• Responds to and reviews RFP' s and develops job proposals with cost estimates.
• Researches any New Business Development leads assigned to establish new relationships and seek out new opportunities.
• Attends Internal sales meetings to review quoting and booking sales activity reports and other sales related activities.
• Works with the field operations team and direct manager to develop pricing.
• Creates opportunities and proposals in the sales tracking system.
• Monitors customer client service portals for requests for pricing/other account management information requests and responding via the portals.
• Participaties on all weekly / monthly scheduled customer conference calls.
• Prepares and delivers presentations for prospective customers.
• Negotiates prices and other job proposal terms after approval review with manager and prepares booking packages in company sales system once sold.
• Coordinates with field ops team and customer(s) on scheduling of work.
• Maintains existing customer relationships by answering questions and personally addressing problems in a timely manner.
• Contacts existing customers to discuss customer satisfaction to maintain and improve the client relationship.
• Reviews and completes required paperwork after job has been completed.
• Personally investigates customer complaints and provides a formal response to customer and other team members.
• When requested by Finance Manager, contacts customers for collection purposes and problem-solves alternatives for payment. Works with finance department to issue credits after approval review with manager.
• Performs other duties as assigned.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

COVID-19 considerations:
We take the safety of our employees seriously and follow all CDC and State Guidelines.

Experience:

• Elevator Industry Sales: 3 years (Preferred)

Work Location: Remote

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