Account Manager - Remote based - USA

SafetyChain Software (www.safetychain.com) is looking for an Account Manager to work with customers of our Digital Plant Management platform.

Ideal candidate is looking to utilize their prior Food Safety & Quality (FSQA) and/or Operations experience to help production plants and distribution facilities in the food manufacturing, CPG and process manufacturing industries maximize the value of their electronic data records and online compliance programs. Prior experience in sales or account management is a requirement.

The primary role for this position is to engage our customers to ensure they receive value from the solution and renew their subscriptions. Experience in helping sell compliance, safety or quality systems is highly desired. As well, prior experience with Quality, Food Safety, Statistical Process Control, and OEE and is desired. Reporting to the Director of Account Management, this role will work closely with customers to build trust and reinforce the ability of our software to deliver value to executives, program leaders and Quality & Operations professionals.

Who we are: SafetyChain is the #1 Plant Management Platform that improves yield, maximizes productivity, and ensures compliance for process manufacturers and is the only enterprise solution uniting production, quality, safety, and supplier management. We’re a dynamic company poised to create a dominant category by creating innovative solutions that transform plants into modern manufacturing facilities. SafetyChain is growing fast, and we’re scaling our team to help enable and accelerate our growth.

What You Will Do: As part of the Sales team, the Account Manager will be responsible for engaging with customers by phone, email, video conference and face-to-face to understand their business, earn their trust to renew and expand their subscription contracts. You will work closely with Customer Success Managers, CI Coaches, Solutions Engineers and Customer Engineering to complete periodic business reviews and identify new opportunities. You will explore new customer needs, building relationships with Operational, Production leaders,, share relevant product / capability updates and assist when issues require escalation. You will enhance customer understanding and value within all conversations.

Key Responsibilities

• Managing a portfolio of diverse Process Manufacturing customers (F&B, CPG, etc.)

• Calling, emailing and setting up meetings with new contacts in existing customers in Operations, Production, Safety, Manufacturing and Quality
• Arranging and conducting periodic Business Reviews with customers

• Negotiating renewals and commercial terms with win-win outcomes.

• Listening and uncovering business challenges to earn the trust of prospective buyers.

• Engaging peers and team members to coordinate the right internal resources to delight customers

• Using your direct experience as a consumer of software in manufacturing environments to relate with prospective buyers.

• Confidently closing, overcoming objections and resolving the many challenges of complex sales.

Our Ideal Candidate

• Bachelor’s Degree (BA/BS) or equivalent work experience required.

• 4+ years of experience in sales / account management and managing commercial relationships.

• 2+ years of experience in a manufacturing plant or distribution facility in Operations, Quality Management and/or Food Safety

• Ability to navigate a complex sales process guiding the customer through the required steps.
• Ability to walk a plant and help customers identify additional ways to leverage our software to improve customers overall ROI

• Direct experience with GFSI Programs including BRC, SQF, FSSC 22000, etc.

• Experience with Statistical Process Control (SPC) and OEE.

• Experience with safety, quality and compliance systems.

• Skilled in Microsoft Office (Excel, PowerPoint, Word, and Visio).

• Professional presentation skills

• Self-starter with strong motivation to succeed.

• Committed to customer satisfaction and a passion for customer success.

• Ability to work independently and through teams, at multiple organizational levels.

• Ability to multitask and prioritize effectively.

• Strong attention to detail.

• Creative, consultative, and a strong communicator.

• Eagerness to learn new skills, grow professionally, and take on new challenges.

• Ability to travel to customer sites (30%).

Personal Attributes We Value

• Initiative: the ability to get started and work independently when necessary, to come up with ideas and carry them out.

• Process Driven: you are highly structured, disciplined and organized in creating and executing operational processes to ensure a consistent, repeatable outcome.

• Inquisitiveness: a desire to expand your knowledge base and explore concepts and ideas that are new and unfamiliar.

• Integrity: Ability to offer and solicit honest feedback and always have the best interests of the team and the customers in mind.

• Patience: the ability to adapt to changing situations while remaining calm, collected, and committed.

• Team Interactions: Seeks opportunities to collaborate and to help others.

• Self-improvement: Ability to identify mistakes and quickly adjust approach when confronted with new information or perspective.

• Work collaboratively as a team player in a team environment.

• Awesome attitude, great energy & relentless work ethic

Things that make the job awesome

• Competitive salary & commission plan

• Opportunity for stock options

• Health benefits

• Open Vacation policy

• Flex Schedule

• Work from Home Flexibility

• Fast growing tech company with big opportunity

• Great team and Culture

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.