The Account manager fosters development and implementation of new customers as well as nurturing existing customer relationships. In addition, he/she assists the Business Development Manager for related tasks and projects.

• Execute Sales Plan per assigned customers.
• Maintain and service the developed customer base through periodic communication in the form of personal visit, email and phone discussions.
• Develop new customers by fostering new relationships and promoting the company culture, performance, and equipment specifications.
• Maintain a call log of all customer communication within the CRM system.
• Customer Service
• Location visits promoting customer service
• Network with customers, 3rd partys, prospects.
• Design presentations for customers.
• Manage and interpret customer requirements.
• Ensure Customer Surveys are up to date, Work with Analyst to prepare Quarterly Analysis of customer base KPI and Customer Surveys.
• Support the Marketing and technical effort.
• Represent the company at relevant trade exhibitions, Events as assigned.
• New technology ideas, research, equipment, what's out there, projects as assigned.
• Provide presentations and simulator demonstrations as required for customers.
• Gather information to update customer profile / CRM daily/weekly
• Assist in pricing and bid completion as needed.
• Act as relief personnel for the Business Development Manager ensuring understanding of tasks to allow continuing operations in his/her absence.
• Assist dispatch as needed with third party vendor set up for jobs (i.e. BOPs, pumps, swivels, trucking, manifests) and logistics planning.
• Other tasks as assigned by management.

Position Details

FLSA Status: Exempt

Job Status: Full-time

Amount of Travel Required: 50%

Reports to: Business Development Manager

Direct Reports: None

Work Schedule: Maintains a flexible work schedule to meet the demands of industry hours may be long and irregular.

Medical, Dental, Vision and Voluntary Benefits Available

401(k) Plan

PTO and Paid Holidays

Position Qualifications

Accountability & Dependability Take personal responsibility for the quality and timeliness of work, and achieves results with little oversight.

Adaptability & Flexibility Adapts to changing business needs, conditions and work responsibilities.

Detail Oriented Ability to pay attention to the minute details of a project or task.

Ethical Ability to demonstrate conduct conforming to a set of values and accepted standards.

Communication Ability to communicate effectively, both oral and written, clearly and concisely.

Teamwork Promotes cooperation and commitment within a team to achieve goals and deliverables.

Problem Solving Resolves difficult or complicated challenges.

Skills & Abilities

Education: Bachelors Degree in Management or related field

Experience: 5+ years in industry operations position with quality focus

Other Requirements: Must have a valid drivers license, meet minimum driving requirements for company insurance purposes and successfully pass a pre-employment background check, drug screen, and when applicable, a physical.

Disclaimer

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

EOE Statement

Deep Well Services is an Equal Opportunity Employer. Deep Well Services does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.