Account Manager

WHAT WE SEEK

The Account Manager (AM) teams closely with the Account Executive (AE) to sell all Carnegie Learning products and provide professional, courteous, timely, and efficient support to current and prospective customers. The Account Managers primary responsibility is focusing on existing customers expansion, renewal, and deferred business, as well as cross-selling opportunities across and within verticals. The AM will also organize, schedule, host, and deliver (in some cases) quarterly status and data meetings for customers in collaboration with (or in lieu of) Customer Success. From time to time, the AM may collaborate with the AE or Sales Leadership on new business target campaigns. This is a fast-paced position and will shift from task to task throughout the day - attention to detail and time management are critical.

An AM's success is measured through:

• Overall territory performance
• Individual revenue/quota targets based on named accounts within a specific territory
• Customer percentages of retention and growth through renewals and expansions
• Individual goals as part of the company's annual Make Us Better process

Assigned accounts, revenue/quota targets, support metrics for existing customers and expected percentage of retention & growth renewals will be determined in collaboration with Account Executives in the AMs territory.

WHAT YOUR DAY WILL LOOK LIKE

• Partner with Account Executive(s) to meet and exceed monthly, quarterly, and yearly sales quotas, primarily focusing on renewal/expansion/cross-selling.

• Operate as a critical arm of our sales team to ensure a smooth and efficient sales process.

• Qualify opportunities and schedule presentations through discovery calls and product demonstrations.

• Achieve weekly, monthly, and yearly metrics relating to opportunity generation, presentations scheduled, renewals, and other sales-related targets.

• Utilize Salesforce, SalesLoft, and HighSpot to conduct account research, quoting, product availability, and additional customer inquiries.

• Assist with or create cost proposals within Salesforce.com.

• Process, monitor, and track Samples, Pilots, and Gratis orders and communicate status updates/progress.

• Develop strong relationships with current customers and continually provide status updates to deliver renewal.

• Attend product training and develop an understanding of all of our product offerings.

• Deliver webinars regarding product introductions and demonstrations that explain product offerings, features, and benefits to increase new, add-on, and renewal sales.

• Implement and execute sales projects and campaign activities, as needed.

• Escalate appropriate issues to a specialist(s) or supervisor(s) when necessary.

• Maintain product & system knowledge of SFDC, SalesLoft, Oracle, and other sales tools.

• Create, organize, schedule, host, and deliver (in some cases) quarterly status and data meetings for all customers.

• Communicate with Account Executives and other departments to problem solve, troubleshoot, facilitate and coordinate sales-related activities.

• Performs other duties as assigned or apparent to ensure business and sales success, which may include, but are not limited to:

  • Sampling requests

  • Deferred book order management

  • Quoting

  • Narrative proposal development for existing customer upsells

  • Coordination of sales presentations and or training with Sales Enablement, Customer Success or Professional Learning

  • Some business travel when appropriate

WHAT SHOULD BE IN YOUR BACKPACK

• Bachelors degree in Business preferred

• Two (2) or more years experience in a similar role

• Excellent oral and written communication and customer service skills through a variety of media and audiences

• Sales Force.com experience preferred

• Must thrive in a fast-paced, results-oriented, and collaborative environment

• Ability to think critically and considering all areas involved when problem-solving, regardless of the size of the problem or issue

• Efficient at time management and setting priorities

• Proficiency with computers and programs, including, but not limited to, Microsoft Office Suite

WHAT GIVES US PURPOSE

Carnegie Learning is a leading provider of K-12 education technology, curriculum, and professional learning solutions. With the highest quality, research-based offerings for K-12 math, ELA, world languages, and more, Carnegie Learning is changing the way we think about learning and creating powerful results for teachers and students alike. At Carnegie Learning we strive to create an environment where people want to work - one where the larger team comes first, where trying new things (and sometimes failing) is encouraged, and where we pursue our mission relentlessly.

Carnegie Learning is a major disruptive force in the digital curriculum market by combining world-class research, differentiated technology, best in class content together with a world-class mission-oriented team. This is where you come in! Are you ready to do the best work of your career and shape the future of learning?

WHAT WE PROVIDE

• Named a Pittsburgh Top Workplace four years in a row

• Medical, dental, and vision benefits

• Virtual health services

• Basic life and disability insurance is offered at no cost

• HSA, FSA, DCSA, and Commuter saving accounts

• 401k with company match

• Employee assistance program

• Pet and Legal services insurance

• Generous paid time off and holidays

• Variable compensation opportunities

• Business casual work environment

• Mission-driven culture

• Flexible working hours, leveraging remote capabilities

WHAT W BELIEVE

We respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our business and industry. Carnegie Learning is an Equal Opportunity Employer.