Responsible for assisting access services management team with coordinating access services encompassing the standardization and integration of enterprise processes spanning the University of Alabama Health Services Foundation, P.C., the UAB Health System, and certain non-UAHSF/UAB clients. Primarily responsible for measuring and monitoring data integrity, quality assurance and providing on-site training and support related to Patient Scheduling, Registration, Referral and Authorization, Point-of-Service Charge Entry / Collections, UAB Hospital Bed Reservations, and Scheduling and Registration Billing system; responsible for coordinating front-desk deposit reconciliation, audits, and assisting access services managers and clinical directors with resolving reconciliation issues. Works continually to achieve positive customer relations; assists with other quality monitoring and training and participates in denial management initiatives as needed.

Position Requirements:
EDUCATION AND EXPERIENCE:

Required: Bachelor’s degree in Business Administration or related field, or a minimum of three (3) years directly related experience.

Preferred: Previous frontline medical office, hospital or business experience involving direct customer service with a paying customer; High-level of creativity and proficiency in MS Word, Power Point, Excel Spreadsheets, E-mail and Internet applications.

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient and employee confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.