Central Ozarks Medical Center (COMC) is excited to announce openings for Access Coordinators in several clinic locations around the beautiful Lake Ozark area! Current openings are in Laurie, Camdenton, and Richland, MO.

COMC is a Missouri non-profit, federally qualified health center that has served Pulaski, Laclede, Camden and Miller counties for over 40 years. Our goal is to provide the highest quality, affordable healthcare to the communities we serve. COMC is looking for a mission-driven team member who is comfortable working with patients with diverse backgrounds. Applicant must be a motivated, self-starter able to quickly adapt to new and changing conditions while maintaining a professional demeanor.

COMC offers a robust compensation and benefits package, (including medical, dental, vision, life insurance, long and short-term disability, and retirement). We have an excellent staff and a wonderful patient population. The scenic Lake Ozark area is a great location for raising a family and enjoying a variety of outdoor recreational activities.

We believe that health care is a right and not a privilege. Based on that belief, we have evolved into a health center that offers high-quality health care regardless of age, race, sex, disability, religion or ability to pay. Our mission continues to be successful because of committed, dedicated and caring staff.

Responsibilities: The Access Coordinator is responsible for basic clerical tasks such greeting patients and visitors, and scheduling appointments in a professional and timely manner. Exhibits and promotes COMC mission, vision, and values in every interaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serves as the initial point of contact for the Health Center and consistently provides positive interactions in every encounter. Warmly welcomes and greets all patients and visitors to the clinic
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information using electronic medical record system.
• Schedules medical, dental, and behavioral health provider appointments in accordance with department and provider templates in effort to optimize provider time and patient satisfaction.
• Facilitates patient flow by notifying the provider of patients' arrival using electronic medical record system.
• Ensures accuracy of patient information in the health record system.
• Assists patients with registration paperwork as needed.
• Makes appointments and keeps accurate appointment schedules.
• Efficiently works in electronic medical record system, files and retrieves medical charts.
• Verifies patient insurance by running preauthorizations.
• Collects and records payments for services.
• Performs daily reconciliation tasks, balances and prepares deposit slip.
• Makes bank deposit at the end of each business day.
• Properly navigates incoming and outgoing faxes by assigning to appropriate staff.
• Scans and attaches patient documents to proper electronic chart location or assign to appropriate staff member.
• Responsible for keeping the front reception area clean and organized.
• Keeps the clinic waiting area cleaned/disinfected as required to ensure patient safety.
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
• Participates in Health Center meeting and events as required
• Follows HIPAA guidelines and protects patient confidentiality.
• Floats to other clinic locations to ensure operational coverage as needed
• Other duties as assigned.

Qualifications Requirements: The Access Coordinator must have the ability to plan and organize assignments and be self-motivating. Ability to multi-task and remain calm under pressure. Must possess patience in dealing with all people. Must have the ability to communicate effectively with patients, co-workers, vendors and all members of the public. Must be proficient with computers. Outgoing personality and outstanding customer service skills. Must be willing to comply with the requirements of the CMS Mandate.

Education and/or experience: GED or High School diploma. Previous experience in a medical office desirable.

Language Skills: Ability to communicate clearly and respond to common inquiries or complaints from all customers. Outgoing personality with strong phone etiquette skills, outstanding customer service skills. Fluency in the English language is required. Bilingual applicants encouraged to apply.

Data Entry Skills: Ability to learn, navigate, and enter data into a computer software system. Proficient with Microsoft programs (Outlook, Word, Excel, etc.).

Mathematical Skills: Balancing daily log and bank deposit slip; calculating payments, co-pays, and slide fee schedules.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Other Skills and Abilities:

• DEPENDABILITY AND RELIABILITY: Performs all duties and assignments whether or not supervision is present.
• COMMUNICATION SKILLS: Expresses ideas, information, and instruction in a positive and effective manner.
• TEAMWORK and COOPERATION: Works cooperatively with coworkers and supervisor. Acts as an effective team member with other employees through cooperation.
• JUDGMENT: Makes reasonable and appropriate decisions.
• ADAPTABILITY: Readily and effectively adjusts to changing ideas and activities.
• ROLE MODELING: Acts as a good role model for other employees.
• CREATIVITY: Shows imagination and innovation in solving problems.
• ATTENDANCE: Reliably reports for work as scheduled, willing to work OT when needed.
• SAFETY: Follows all safety rules and works in a safe manner.
• PRODUCTIVITY: Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time.

About COMC:

Central Ozarks Medical Center has been providing quality health care in Central Missouri since 1979. Central Ozarks Medical Center’s staff members are committed to leading the way to healthier communities. COMC offers a wide range of services based on the needs of the communities we serve. We pride ourselves on offering high quality healthcare regardless of insurance status.

Our Mission

COMC is committed to leading the way to healthier communities by reducing barriers to care, ensuring access for all, and creating a positive working environment of engaged team members with a shared goal.

Our Values

At COMC, we use the following strategically anchored values to guide all our actions:

Selfless Service: We lead by example

Approachable: We communicate openly

Resilient: We enable and Inspire

Passionate: We promote community

Responsive: We take action

Resourceful: We collaborate

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This includes moderate physical effort consisting of sitting for long periods of time, occasionally lifting or moving over 35 pounds of weight.

Travel Requirement: To fulfill the responsibility for the position travel to all COMC locations may be required. Employee must have valid Missouri driver’s license and availability of a motor vehicle.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Knowledge of, and compliance with, HIPAA and 340B regulations is required. Confidentiality of patient information is mandatory. The noise level in the work environment is usually moderate.