Description

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The story of Hartford HealthCare is the story of transformation - from a handful of disconnected organizations a decade ago to a unified system with a shared, value-based culture of accountability and innovation. The healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system's organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve.

The Academic Affairs Operations Manager is responsible for identifying, developing, and implementing standard processes to manage the work of the Department of Academic Affairs (AA). The Operations Manger works collaboratively with the AA team and with diverse stakeholders across the organization to create automated, efficient solutions to manage projects, identify learner demographics, and school affiliations. The Operations Manager identifies measures of success to evaluate the AA programs and identifies the tools, methods, and data needed to track AA's KPIs and data needs. Responsibilities include but, are not limited to the following:

• Designs, uses and maintains dashboards and reports to monitor key critical performance measurements.
• Compiles data from various sources. Analyzes and interprets data in order to provide alternatives and make recommendations.
• In collaboration with stakeholders from various departments and functional areas, creates reports for project teams in order to manage priorities, highlight risks/issues and share best practices.
• Leads the evaluation and analysis of all current practice operations and processes, while providing innovative solutions to reduce gaps and minimize waste in the process.
• Seeks and implements opportunities for improvements. Ensure compliance with standard project delivery framework.
• Manages projects and implements corrective actions for large system programs.
• Accountable for managing complex system-wide Academics program portfolio (comprised of smaller projects, initiatives). Executes and delivers using LEAN principles and project management expertise ensuring that full requirements are satisfactorily met on-scope, on-time, and on-budget, with quality and customer satisfaction.
• Organizes cross-functional meetings and fosters teamwork; drives issue escalation and resolution.
• Ensures that the scope of projects aligns with business and strategic priorities.
• Develops processes and Qlik-view data reports to review and manage project budget, resource allocation, key performance metrics and outcomes by affiliation, learner and other operational needs.
• Manages contractual relationships with key partners both internally and externally.
• Partners with diverse teams and leaders across the organization on system-wide programs and initiatives.
• Consults leaders and stakeholders on HHC's integrated project & change management methodology, and data analytics.
• Works collaboratively across project stakeholders to establish roles and responsibilities, effectively manage project expectations, communicate results, mitigate risks, and resolve issues in order to build and populate data lakes, and data analytics abilities.

Qualifications

Education:

• Bachelor's Degree required; Master's Degree in Management, Analytics, Health Administration, Public Health, or related discipline preferred

Experience:

• 2-4 years of healthcare-related experience in an administrative or project management role
• Experience with supporting workflow integration
  

Knowledge, Skills and Ability Requirements

• Strong problem-solving and critical-thinking skills with the ability to execute with limited information and ambiguity

• Demonstrated leadership, facilitation and networking skills with an ability to identify and solve operational problems and support the mission and vision of HHC.
• Demonstrated experience with Lean methodology and Project management

• Excellent communication and interpersonal skills.
• Demonstrated ability to build and maintain strong and strategic business relationships.
• Strong financial acumen, proven ability to connect the linkages of the project results to the financial and business benefits.
• Persuasive, collaborative business acumen.
• Executive presentation skills and ability to communicate with all levels.
• Demonstrated ability to manage multiple priorities.
• Demonstrated ability to work in a fast-paced working environment.
• Knowledge of project and change management principles and terms.
• Demonstrated service excellence and customer service orientation

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.