Academic Advisor Job at Hunter Hamilton
If you're someone that believes in the positive impact of continuing education, helping others plan to reach their educational and career goals, and are good at creating relationships, this might be the career for you!
Our Academic Support Advisors are responsible for building a supportive environment that assists students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues. Advisors work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner. The Academic Support Advisor functions as a role model for our values and fosters a culture of our University’s CARE consistent with our mission, vision, and purpose.
Our team operates on a Monday – Friday 8am-5pm schedule. The starting pay range will be between $20-21/hr and we promote career progression opportunities.
This is currently a Remote opportunity, with the possibility of becoming a Hybrid position. Equipment will be provided but you must have a reliable internet connection and live within commuting range.
Responsibilities
- Assist students with appropriate course registration and ensure students understand degree requirements.
Our Academic Support Advisors are responsible for building a supportive environment that assists students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues. Advisors work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner. The Academic Support Advisor functions as a role model for our values and fosters a culture of our University’s CARE consistent with our mission, vision, and purpose.
Our team operates on a Monday – Friday 8am-5pm schedule. The starting pay range will be between $20-21/hr and we promote career progression opportunities.
This is currently a Remote opportunity, with the possibility of becoming a Hybrid position. Equipment will be provided but you must have a reliable internet connection and live within commuting range.
Responsibilities
- Assist students with appropriate course registration and ensure students understand degree requirements.
- Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals
- Advise students on university policies and procedures, program requirements, and related academic matters
- Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.
- Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students. Document all interactions in the appropriate institutional systems.
- Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary.
- Maintain a thorough understanding of all academic programs, policies and procedures including institutional policies, federal, and state regulations. Complies with applicable federal and state.
- Promote student self-service tools during advising interactions.
- Assist and engage students through a variety of communication This may include virtual/ video advising, inbound student calls, and proactive outreach to students to deliver a positive resolution.
- Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.
- Collaborate with other departments and functional areas to deliver an optimal student
- Completes other duties as assigned
Requirements
- Bachelor's degree or equivalent relevant experience
- Outstanding customer service skills with 1+ years of customer service, academic advising, or related experience required
- Able to quickly learn new computer systems and databases; database Experience with Student Information Systems is a plus
- High level of interpersonal, Communication, and problem-solving skills
- Enjoy interacting with people over the phone and face to face
- Able to craft well-written, compelling messages to students and fellow colleagues
- Able to work independently as well as function as part of a team
- Internally motivated and a self-starter
- Comfortable with MS Office
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