POSITION PURPOSE:

The corporate Accounts Receivable Supervisor partners with sales and customers to identify and resolve AR collection issues. The AR Supervisor will lead a team of AR specialists who support assigned portfolios with a primary focus on Local Account collections that are limited to, but includes minimal assistance on Chain Account customers

The position manages the AR function for the company, including customer contact, invoicing, reporting, collection, and adjustment processing while facilitating the completion of all departmental goals.

DUTIES AND RESPONSIBILITIES:

• Select, lead, develop, motivate and manage performance of a team of A/R Specialists, who are responsible for the collection and accounts receivable recordkeeping for all company customer accounts ensuring that team members develop skill sets to efficiently and effectively collect on open receivables.
• Train employees on applying customer payments, collection of past due accounts, monitoring customer accounts, and reconciliation and account reporting ensuring appropriate training and knowledge transfer is conducted across all relevant business processes.
• Confirm that accounts receivable are current, that collections strategies are in place to balance customer service and meet payment goals, and ensure that the department adheres to all company policies and procedures.
• Partner with Cash App Team to ensure enrollment of all Local Account customers in an effort to generate and send out invoices and monthly statements through online BillTrust system.
• Proactively monitor customer account details for non-payments, delayed payments, and other irregularities.
• Design, implement and monitor a plan for collecting outstanding amounts due.
• Measure customer service standards and key performance indicators, and report on monthly A/R activities.
• Direct the preparation of entries to record cash activity, customer adjustments and other transactions as required.
• Perform account reconciliations, and follow-up and collect payments across the company’s chain and non-chain business.
• Resolve accounting problems with internal and external customers. Coordinate the resolution of account discrepancies between customers and field locations. Make effective decisions involving customer issues to provide superior customer service at the lowest possible cost.
• Continuously develop and execute new approaches/procedures, leveraging best practices, to improve the efficiency and effectiveness of the AR department.
• Translate organizational vision into tactical plans and specific initiatives.
• Assist with month-end and year-end closing as required.
• Assumes other duties and responsibilities as directed by management.

SUPERVISORY RESPONSIBILITY:

5 Direct Reports

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Accounting or other business field preferred.
• Minimum 5 years’ progressive A/R and customer service experience, including at least 5 years of experience managing large, diverse teams.
• Minimum of 5 years of experience in accounting positions.
• Minimum 3 years’ progressive experience developing and reporting on A/R metrics.
• Intermediate computer skills including Microsoft Dynamics AX, Word, & Outlook, Excel (advanced skills).

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Application Question(s):

• How many years of experience do you have managing an A/R team?

Experience:

• Accounts receivable: 5 years (Required)

Work Location: One location

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