REPORTING RELATIONSHIPS

Reports to: Treasury & Compliance Manager

Supervises: None

JOB SUMMARY

This AR Administrative Assistant will have primary responsibility for assisting the Deduction / Short pay process and assisting supporting the AR Analyst. This is a full-time position.

Normal work hours: Monday – Friday 8:00 – 5:00; and additional hours as needed for month end close out.

ESSENTIAL FUNCTIONS

• Assisting in managing the Short Pay Process. Ensure that customer short payments are properly documented for tracking and accountability purposes and reconciled to system balances. This includes running various reports, researching and documenting discrepancies as well as distributing the same to appropriate individuals and departments as directed.
• Communicate directly with key accounts via email and phone to facilitate the resolution of assigned A/R transactions. This will include packaging required documentation such as invoices, packing slips, BOLs, and PODs and submitting to the customer in the required format that allows for customer repayment or resolution.
• Perform research to determine the validity of customer payment disputes and follow-up on all assigned outstanding deductions on through to final resolution.
• Assist as needed with daily posting of customer payments and balancing of checks, wires, ACH, EFT and credit card payments.
• Be able to perform as a back-up resource in the absence of other department personnel.
• Support the Accounts Receivable Coordinator as needed.

· Act as a resource person to tax and bank auditors during reviews related to customer account issues.

· Perform special projects and additional tasks as needed.

• Maintain multiple tasks at once and practice effective time management.

Knowledge, Skills, and Abilities

• Excellent communication skills (both oral and written).
• Attention to detail and high level of accuracy.
• Ability to prioritize job functions and demonstrate flexibility in performing essential functions.
• Knowledge of SAP preferred
• Very effective organizational & multi-tasking skills
• Must have working knowledge of Windows and Word / Intermediate to advanced Microsoft Excel skills required.

MINIMUM QUALIFICATIONS

Education (minimum): High school diploma or equivalent.

Experience: 2 years of high-volume Accounts Receivable & dispute resolution experience.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Collierville, TN 38017: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• On a scale of 1-10, how proficient are you in Microsoft Excel?
• What is your current salary preference?

Education:

• Bachelor's (Preferred)

Experience:

• office administration: 3 years (Required)

Work Location: Hybrid remote in Collierville, TN 38017

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