94-22 Recruitment Coordinator and Learner Success Coach Job at Colorado State University
Position Location
Fort Collins, CO
Is this position eligible for hybrid or remote work?
Yes - Hybrid Remote/In-Office
Research Professional Position
No
Posting Number
202201937AP
Position Type
Admin Professional/ Research Professional
Classification Title
Prof/Indiv Contrib II
Number of Vacancies
1
Work Hours/Week
40
Proposed Annual Salary Range
The salary range for this position is $45,000-50,000. Starting salary will be commensurate with education and experience.
Employee Benefits
Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU’s Human Resources website for detailed benefit plan information for permanent full-time and part-time faculty and administrative professional employees in the following University benefit areas:
https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ &
https://hr.colostate.edu/prospective-employees/our-perks/.
Desired Start Date
02/21/2023
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on
12/27/2022
Description of Work Unit
Colorado State University is a land-grant institution committed to a 150-year-old mission of access to higher education for the citizens of Colorado and to excellence in teaching, research, and outreach. The campus is located in the city of Fort Collins, the county seat of Larimer County. Fort Collins is a progressive community of approximately 171,000 situated 65 miles north of Denver on Interstate 25. Located at an elevation of 5,000 feet, Fort Collins has a clear, dry climate and generally pleasant temperatures throughout the year. The office for this position is in Drake Hall of the Fort Collins campus.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. We invite you to review Colorado State University’s Board of Governors-approved Mission, Values, and Guiding Principles as well as our
Principles of Community, which together inform our teaching, research, service, and engagement.
Learn more about Colorado State University’s Office of Engagement and Extension.
Learn more about Colorado State University’s Office of Engagement and Extension.
Position Summary
The Recruitment Coordinator and Learner Success Coach within the Office of Engagement and Extension at Colorado State University reports to the Manager of Recruitment for the Office of Engagement and Extension (OEE). The Recruitment Coordinator serves as a coach to prospective students and learners and manages a portfolio of programs. This position is responsible for supporting prospective students and learners from inquiry through application decision making. The Recruitment Coordinator and Learner Success Coach supports innovative thinking and approaches to lifelong learning across CSU and OEE enterprises and educational offerings.
This position supports the recruitment team with call and email campaigns, task management, and other areas as needed. The Coordinator creates, organizes, and maintains recruitment resources and supports onboarding, training, and events. The Coordinator works within the OEE Recruitment and Events Team, and partners with team members to understand the overall strategy, outreach, and recruitment of prospective learners and partners.
Required Job Qualifications
- Completed bachelor’s degree or earned bachelor’s degree within one year of hire.
- Familiarity with customer service, sales, or recruitment environments.
- Experience communicating in professional setting with customers or students over the phone and through email.
- Experience applying software or using databases (CRM) to manage multiple contacts using different channels of communication.
- Strong desire to learn, be coached, and grow as a professional.
- Experience managing multiple tasks and deadlines simultaneously.
- Must have a valid driver’s license or the ability to obtain a driver’s license by the employment start date.
Preferred Job Qualifications
- Demonstrated ability to coordinate multiple projects, prioritize work, and respond effectively to change
- Ability to work effectively as a member of a multidisciplinary team to affect change and achieve desired outcomes
- Strong relationship building skills.
- Knowledge of and familiarity with Colorado State University.
- Experience speaking with diverse populations.
Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Essential Duties
Job Duty Category
Coaching Prospective Students and Learners
Duty/Responsibility
- Manage a portfolio of educational programs which includes fostering relationships with faculty, tracking pipeline data, and supporting prospective learners and students from inquiry through application decision
- Coach prospective learners and students by phone, email, and meetings to support the discovery of their goals and interests and provide information on a broad set of learning offerings across CSU and OEE to meet learner needs
- Provide accurate and expert information on program details, admissions requirements, application process, and learning formats and modalities
- Maintain up to date contact information and document all interaction history in CRM
- Provide support to applicants throughout process including calling prospects with incomplete applications and following up on missing materials
- Ensure that recruitment tasks, cases, emails, voicemails, and applicants are responded to in a timely manner across the team
- Track, measure, and report on recruitment efforts across prospective learner and student life cycle, using CRM (Salesforce)
- Provide information and respond to prospective learners and students about OEE learning opportunities
Percentage Of Time
75%
Job Duty Category
Recruitment Events (travel/weekend work required)
Duty/Responsibility
- Identify needs, support design, and help organize/monitor ongoing use and changing needs of materials for recruiting events and in support of general materials provided to counties and across all OEE
- Help coordinate and attend events to recruit and promote OEE offerings and programs, provide overall brand awareness, and/or support the University’s overall mission.
- Schedule and support planning of team building activities to foster relationships and cross-team collaboration.
Percentage Of Time
25%
Application Details
Special Instructions to Applicants
For full consideration, all
materials must be
RECEIVED
no later
than 11:59 PM Mountain Time on Tuesday, December 27, 2022. Please submit the following to apply:
- Resume
- Cover letter
- Special Required Documentation – Statement (no more than 5 pages) of how you meet all applicable “Required” and “Preferred” Job Qualifications. Please respond to each bullet point separately.
All applicants will be contacted approximately 15 working days after the deadline regarding their status. Next steps and interview dates will be shared to those moving forward. Four professional references will be requested of applicants that advance in the interview process.
For questions regarding the application process, contact the Office of Equal Opportunity at (970) 491-5836 or email
oeo@colostate.edu. For questions regarding the job vacancy, responsibilities, and salary, please contact Gen Spering at 970-491-1814 or gen.spering@colostate.edu.
Conditions of Employment
Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License
Search Contact
Gen Spering at 970-491-1814 or gen.spering@colostate.edu
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The
Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
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