COMPANY PROFILE:

Dream. Create. Inspire. Improving the world through literacy.

Are you interested in more than just a paycheck or job? Come join the team at Baker and Tayler to make an impact on community literacy!

Baker & Taylor has been in business for over 190 years, offering an extensive selection of products and services for academic and public libraries. It is the only partner that can truly offer a one-stop shopping experience for all formats, including print, movies and music, and digital downloadable eBooks and audio content.

Founded in 1828, Baker & Taylor began by binding and publishing books and later expanded into distributing books, originally by horse-drawn carriage. Since then, we’ve grown our focus and efforts to harness the power of technology and digitization to develop progressive and innovative services that promote the progress and success of your library. Based in Charlotte, N.C., Baker & Taylor is an independent, privately held company. We feel privileged to partner with more than 5,000 libraries and to support our library and publishing partners as they advance literacy in communities worldwide.

OUR MISSION:

Our mission is to help our library partners inspire and serve their communities through literacy and learning. By providing libraries with access to a multitude of formats and titles, we help our library partners meet their patrons where they are at in their lives.

DIVERSITY, EQUITY & INCLUSION:

At Baker & Taylor, we embrace the unique perspectives and experiences of our team members, customers, and communities. Together we celebrate a culture that facilitates and inspires lifelong learning.

COMPENSATION & BENEFITS:

• Participation in company health (medical, dental) insurance plans on the 1st of the month following your hire date
• Company short-term and long-term disability benefits
• Career development and advancement opportunities

POSITION SUMMARY

Provides support and backup to Supervisor. Controls workflow within the department supporting all internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES (The following statements describe the general nature of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by management):

• Monitors daily workflow for department
• Adjusts personnel to accommodate workflow.
• Researches problem orders.
• Completes administrative reports including the gathering of production records, maintaining reports of problem orders, making CLS adjustments, and ensuring that problem orders are handled in a timely manner to meet SLA's.
• Performs all job functions within the department as required.
• Maintains attendance and performance records.
• Monitors safety requirements.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibility.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, and lift/move up to 10 pounds. The employee must frequently reach with hands and arms and occasionally walk. Specific vision requirements include close vision in order to view PC screen.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Note The requirements listed above are representative of the knowledge, skill, ability, and physical demands required to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalent and one to three years of experience.
• PC skills. Ability to use sensitizing equipment, glue machines, and card cutters. Solid technical knowledge of CLS and B&T policies and procedures
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence and speak effectively to customers or employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and deal with problems involving several concrete variables in standardized situations.