Are you great with customer service and do you also want to protect lives and property? Do you want to do this amazing work while sitting at a computer? Do you want to earn monthly performance bonuses and PTO bonuses? Do you want to be more than just a number at your company?

If you are available all seven days of the week, you live within a reasonable commute of our address in Hagerstown, and you have great customer service skills, please apply to be scheduled for one of our in-person Tours with Interview!

$15.00/hour

Full-Time - Scheduled between 8:00am and 5:00pm, 5-days/week - Must be available all 7 days

We offer very competitive pay, monthly bonuses for full-time, predictable schedule, great benefits, generous PTO right away, opportunities for long-term growth, recognition for your work, employee events, contest giveaways, a team environment, and amazing coworkers.

Overview:

Our Central Station Operators monitor incoming alarms, confirm emergencies with customers, and dispatch emergency services when necessary. They also take incoming calls and they treat each customer with respect and integrity. Our operators work onsite at our Hagerstown, MD location.

Duties and Responsibilities of Central Station Operator:

• Monitor and dispatch high-volume incoming alarm signals
• Update alarm notes during/after dispatch
• Make courtesy calls to customers on low-priority alarm notifications.
• Answer incoming calls from customers
• Provide service excellence at all times
• Various other duties as assigned

Requirements:

• Experience as a Customer Service Representative a plus
• Excellent Phone, Computer and Customer Service skills required
• Ability to multitask and prioritize workflow with a high degree of accuracy
• Clear communications with customers, coworkers, and field technicians
• Meet all UL and TMA requirements to a passing level (will train)
• Bilingual Spanish a plus
• Open availability (days) required
• background and drug test required

We are an Equal Opportunity Employer

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• THIS MUST BE ANSWERED: We must protect lives 7 days/week. We don’t close. Employees are provided a regular 5-day schedule, but that schedule will likely include both Saturday and Sunday. Those with high seniority might work only one weekend day. Please confirm that you understand this.

Work Location: One location

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