Description

Hixardt seeks a Service Desk I for a full-time position. This is an enterprise operational support role and is responsible for ensuring the delivery of support services to the organization. We are looking for a highly competent and highly motivated individual in this role.

Essential Functions:

Some of the primary responsibilities of this role would include:

• Installing and configuring computer networks and systems, identifying and solving any problems that arise with computer networks and systems, assembling new systems, maintaining existing software and hardware and upgrading any that have become obsolete, monitoring computer networks and systems to identify how performance can be improved, working with IT support personnel, providing network administration and support. Undetermined number of positions to be filled.

This IT support role requires a service-oriented mentality, a high sense of ownership, focus on managing and resolving issues in alignment with the SLAs. The support technician establishes and maintains communication with customers to keep them updated with the status of their requests and proactively escalating any issues as needed.

Education:

• High school diploma or equivalent. Bachelor's Degree preferred.
• CompTia Network + certification can be used to substitute for 1 years of network experience

Knowledge Requirements:

• Operating Systems: Such as Microsoft Windows Server; Microsoft Windows Client, REHL, CentOS, and other Linux versions, Mac OSX
• Patch Management: Such as SCCM, Windows Update, Puppet, Mac update
• System Configuration: Such as Group Policy, Puppet, Centrify
• SNOC Monitoring: Monitoring the security issues discovered in Hixardt's Security Network Operations Center System and taking action, or escalating issues discovered.
• Vunerability Scan Remediation: Resolving issues found by Hixardt's Vulnerability Scan System.
• Backup Monitoring & Escalation: Monitoring Hixardt Backup System, creating issue tickets, and assigning to Hixardt Systems Administrator
• Scripting: Such as VBScript; PowerShell
• Account Management: Such as NetIQ Directory and Resource Administrator (DRA); Active Directory Users and Computers, Centrify
• Service Ticketing: Such as Enterprise ticketing systems experience
• Security Scanning: Such as Tenable Nessus Enterprise Suite, McAfee Vulnerability Management, IEM
• Alerting and Change Control: Such as Quest ChangeAuditor, Microsoft System Center Operations Manager (SCOM), Splunk, Tripwire, SolarWinds, IEM

Experience:

• Four (4) or more years of direct networking experience in operations for a midsize to large organizations in Healthcare, Leagal, Finance, or Government Contracting.

Our Profile:

Hixardt provides quality IT products and services focused on assisting organizations in leveraging Information Technology to enhance their "bottom line" or meet defined objectives by auditing, integrating, and managing the application of Information Technology in an organization to deliver measurable results. We are a Cloud Managed Service Provider that owns, operates, and manages multiple data centers, networks, security operations centers, service desks.